Privacy Policy

1. Who we are

Handled ("Handled", "we", "us") is a voice-first assistant for contractors, available at https://www.handled-4u.com and as an Android app on Google Play. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information we collect

• Account information: when you sign in with Google we receive your name, email address and profile picture.
• Business content you provide: text and voice messages, photos of completed work and receipts, job details, client contacts, materials and prices, crew members, time entries, expenses, invoices, bids and schedules.
• Voice recordings: audio you record is sent to our speech-to-text provider to be transcribed. We do not keep the raw audio after transcription; the transcript is stored as a chat message.
• Payment information: subscriptions and invoice payments are processed by Stripe. We never see or store full card numbers. We store your Stripe customer ID, subscription status and transaction records.
• Technical data: IP address, browser/device type and basic usage logs needed to run and secure the service.

3. How we use your information

• To provide the service: transcribe your voice, calculate costs, generate invoices, bids, schedules, payroll and expense reports, and speak replies back to you.
• To process subscriptions and invoice payments through Stripe.
• To send you service messages such as invoice-paid notifications and follow-up reminders inside the app.
• To secure the service, prevent abuse and debug problems.
• We do not sell your personal information and we do not use your business content to advertise to you.

4. AI processing

Handled uses third-party AI models (OpenAI) for speech-to-text, text-to-speech, receipt reading and drafting documents. Your messages, photos and transcripts are sent to these providers only to generate your results. They are processed under the provider's API terms, which prohibit using your data to train their models.

5. Sharing

• Service providers: Google (sign-in), Stripe (payments), OpenAI (AI processing), and our hosting/storage provider (Emergent). Each receives only what it needs to perform its function.
• Your clients: when you choose to send an invoice, bid or pay link, the document you approved is shared with that client.
• Your crew: crew members you add can use a private link to clock in and out; they see only their own time entries.
• Legal: we may disclose information if required by law or to protect the rights, safety and property of Handled, our users or others.

6. Data retention and deletion

We keep your account and business records for as long as your account is active so your history, invoices and reports remain available. You can delete individual records (jobs, contacts, materials, crew, expenses) at any time inside the app.

To delete your account and all associated data, use our deletion request form at https://www.handled-4u.com/delete-account or email support@handled-4u.com from your sign-in address. We will complete the deletion within 30 days, except for payment records we are legally required to retain.

7. Security

All traffic is encrypted with HTTPS. Sessions use secure, HTTP-only cookies. Every record is isolated to the account that created it, and all data endpoints require an authenticated, subscribed user.

8. Permissions used by the app

• Microphone: to record voice notes you choose to send. Recording only happens while you hold or tap the mic button.
• Camera / Photos: to attach photos of completed work and snap receipts. Only photos you select are uploaded.

9. Children

Handled is a business tool and is not directed to children under 16. We do not knowingly collect information from children.

10. Your rights

Depending on where you live you may have the right to access, correct, export or delete your personal information, or object to certain processing. Contact us at support@handled-4u.com and we will respond within 30 days.

11. Changes to this policy

We may update this policy from time to time. We will post the new version here and update the effective date. Continued use of Handled after a change means you accept the updated policy.

12. Contact

Questions or requests: support@handled-4u.com